Spinnaker Support addresses third-party support demand in Israel

Israeli companies, be it telecommunications, oil and gas, and retail, have started to realize that significant savings can be gained by switching to third-party support. Seeing that the global provider of third-party support and managed services for SAP and Oracle software applications, Spinnaker Support, is expanding its presence in Tel Aviv supporting Israel’s growing demand. Using a third party model, software support costs, that represent a large portion of total IT costs, are reduced upto 70 per cent. Currently they are providing third-party support, managed services, and consulting for SAP, Oracle E-Business Suite, Oracle Database, Siebel CRM, and JD Edwards software applications.

“We have selected Spinnaker Support to provide ongoing support for our Oracle application landscape,” says Raz Bartov, acting CIO of Partner Communications Company Ltd. “As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.”

Spinnaker Support claims to have added customers and built a very substantial sales pipeline of companies running Oracle and/or SAP products. The company is growing the local support team with highly talented and experienced software engineers, to extend the world class support that earned it a 98.3 per cent rating in its recent customer satisfaction survey.

Israeli companies are increasingly embracing the third-party support model and are aggressively increasing our network of employees, customers, and partnerships. Spinnaker Support has partnered with ComGu, an organisation that advances telecommunications service providers and large enterprises in Israel. With third-party maintenance, managed services and consulting, companies are able to maximize ERP and CRM software investments.

“CIOs continue to seek solutions that enable innovation while reducing operational, IT, and engineering costs. It makes complete sense to partner with Spinnaker Support. Our collective market knowledge, breadth of service offerings, and deep enterprise application expertise allow us to deliver customers and partners with immediate return-on-investment and ongoing business value,” says Amir Stern, Managing Partner at ComGu.