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Kitchen Brains automates restaurant appliance service, extends IoT facilities to Davisware


Davisware, provider of integrated software solutions, focused on specific markets, has merged efforts with Kitchen Brains to bring its Davisware GlobalEdge and Global Warranty applications together with Kitchen Brains SCK Genius Suite, a growing family of cloud-based solutions.

The Kitchen Brains Genius Suite is an IoT platform that provides many cloud-based applications like Quality Production Manager (QPM) and Set Point Manager (SPM) that gives users a single interface from which they can manage their operations. The service aggregates data from a vast array of static and handheld sensors connecting restaurant appliances to the cloud for remote monitoring while real-time performance data is being recorded.

“Davisware is a best-of-breed solution for service management. Creating interoperability between Davisware and the SCK IoT platform raises the bar in service execution to a level only dreamed about before today,” said Mario Ceste, CEO at Kitchen Brains. “Both Davisware and Kitchen Brains apply their systems across the landscape of appliance manufacturers and service providers. This broad footprint means most every restaurant is currently adaptable and able to take advantage of this breakthrough, leveraging the millions of IoT capable control devices we have installed in restaurant appliances during the last twenty years.”

Manufacturers can leverage real-time monitoring capabilities

Davisware currently caters to service agents, warranty solutions for manufacturers, and an E-Commerce and Documentation Library bringing them software solutions that connect the service agents and manufacturers. This integration enhance their capabilities by would introducing features like automated notification and dispatch of a service provider based on appliance performance information, gathered through the Kitchen Brains SCK IoT platform.

Scheduling, dispatching, maintaining work history, and updating equipment on an automated basis would hence become simplified leading to intelligent asset management.

“This technology is something that has been on the horizon for a very long time. For the first time ever, we have a partner who brings to the table equipment technology solutions that make this partnership possible. Servicers now have a new tool to provide real value and increased equipment performance that has not been previously available,” said Jennifer Davis, President at Davisware. “This is a major advancement for our Commercial Foodservice Equipment Service Agents (CFESA) members who have been looking for this opportunity for many years.”

A kick for existing users too!

As Kitchen Brains and Davisware share a common platform, the service alert contains key information to identify the location, brand, model, serial number, and performance metrics, feeding apt information to the technician arriving for a “first trip fix.” On some occasions, the service provider will also notify the restaurant of an existing issue before they are aware of the equipment condition.

But that’s not all. The partnership applications not just extend to the newest equipment, but also reach out to the existing major manufacturer brand equipment in restaurants today. Existing equipment can be connected to the system using the Kitchen Brains SCK Open Link module, which will be available later this year. SCK Open Link is module which when fitted to existing equipment, brings serial communication ports or USB interfaces into the IoT universe.

Sharmistha Mukherjee
A tech savvy humanBOT, Sharmistha is a professional writer A tech savvy humanBOT, Sharmistha is a professional writer who engages in technical writing to simplify the use of a product or service. With a high inclination towards IoT and Artificial Intelligence, she fancies exploring all plausibilities around the subjects. Her interests revolve around connecting to people and excavating the "unexplored" through first hand investigation.