HCL Infosystems MEA will be offering Aspect’s contact center solutions, including Unified IP, Self Service and Aspect Workforce Optimization. Aspect’s solutions will further broaden HCL Infosystems’ end-to-end services portfolio to meet the entire breadth of enterprise infrastructure management requirements of the region. HCL will be strengthening its omni-channel portfolio With Aspect’s Cloud, Hybrid, and on-premise contact center solutions for enterprises in Middle East and Asia.
Manoj Shrivastava, Vice President and Business Head, HCL Infosystems MEA, says, “HCL Infosystems MEA is aligned to the region’s needs by providing ICT solutions that enable business transformation and enhance customer experience. I am confident that this strategic alliance with Aspect will enable us to serve our customers better by extending best-in-class omni-channel solutions along with the avant-garde technology solutions and capabilities.”
Shrivastava further adds that, in the current market situation, the region’s economic landscape is changing very rapidly. On one hand, enterprises are forced to optimize resources while on the other, there is an opportunity to gain market share. Higher business productivity along with uniform and superior customer experience is therefore critical for survival in these times.
According to a Technavio report, the Global Contact Center market is witnessing high demand and is expected to reach USD 9.7 billion by 2019, growing at a CAGR of over 9 per cent. Investments in contact center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare and others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.
“For years, Aspect has been a trusted custodian of IT investments for enterprises across globe. Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any contact center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs,” says Sanjay Gupta, Head, Cloud Business, APAC and Middle East and MD India and Middle East, Aspect.
