IPsoft’s cognitive solutions IPcenter (an automatic IT Management Platform) and Amelia (a digital employee to communicate with customers) will focus on developing go-to-market strategies and consulting services. The duo claim to establish industry-focused solutions that will dig out solutions for known IT pain points for clients in an accelerated implementation timeline.
Ranjit Bawa, Principal, Deloitte Consulting LLP, and Deloitte cloud and infrastructure leader said:
Deloitte is focused on bringing an issues-driven approach when tackling business challenges. By collaborating with IPsoft, we’re building solutions to solve real client issues and create new opportunities for cost savings and operating efficiencies. The industry is at a great inflection point in autonomics and together, we’re able to bring our deep-sector knowledge and IPsoft’s innovative solutions to the forefront.
IPsoft claims that its automatic IT management platform IPcenter, is designed to provide 30 percent efficiencies within 90 days while reducing mean time to resolution by more than 60 percent. Another service, Amelia, a cognitive agent, is its digital employee that can take on a wide variety of service desk roles and transform customer experience.
Chetan Dube, President and CEO, IPsoft, stated, “Currently, the market lacks expertise in advanced automation. The role of the world’s most trusted consultancies is critical in ensuring enterprises translate the potential of autonomic and cognitive technology into business results. Deloitte understands the value of advanced autonomic and cognitive solutions in delivering end-to-end digital services that help clients differentiate themselves in hotly contested global markets.”
By combining our market leading technology with Deloitte’s intimate knowledge of their clients’ businesses, we can reinvent how an enterprise’s IT operations work closer than ever to the business to deliver tangible benefits. CEOs demand quick returns and those who embrace a digital-labor-first strategy will enjoy an exponential competitive edge.
