Pypestream, a messaging application that connects organizations with their customers and employees via mobile chat has formed an alliance with Insurance Thought Leadership (ITL), a platform for insurance and risk management. This partnership will see Pypestream advise ITL members on the opportunities with mobile messaging and chatbots to improve real-time customer service and communication.
Pypestream, that works as standalone system to existing apps or websites as part of the agreement, will initially develop chat capabilities for those servicing companies, which repair auto glass in order to push the transactions in a streamlined manner.
Founded in 2015, Pypestream claims to consolidate communication for customers and reduces costs for business by eliminating the need for call centers, direct mail, email and SMS. And now by foraying into the insurance sector, it has altogether opened up a new channel of communication for the customers. With the development of chatbots, the company claims, insurers will have an opportunity to further automate and improve real-time customer support.
Paul Carroll, CEO of Insurance Thought Leadership said, “As the platform of choice for consumers today, mobile messaging plays a huge role in the insurance industry, but to date there have been questions about the security of message streams and having the ability to log communications with customers. Pypestream fills those critical gaps, while also delivering a robust messaging platform that integrates with existing systems. We’re thrilled to announce this partnership with Pypestream and excited to about the value they will bring to ITL members.”
How does it work?
Companies need to set up Pypes in order to connect to the customers directly. The topic-based streams are turned on or off according to customer preferences. After that, private messages keep the customers occupied and are initiated by businesses or users. Secure filing cabinet automatically saves all attachments for easy retrieval. Thus, its real-time and always on connection makes an easy B2C communication.
Benefits of Pypestream’s platform
The company claims that the platform will give an improved customer experience by quoting requests, appraisals, claims and updates on the status of claims that can be handled securely through the message stream, and further automated through the use of chatbots.
It aims to give 24/7, real-time customer service to avoid waiting or hold or toggling between apps or websites. With the platform, simple requests such as making an addition to a policy, requesting an insurance certificate or asking questions related to current coverage can be answered though the message stream, or automated using a chatbot.
It also boasts a secure in-message billing and payment system where billing inquiries and reminders, and in-message transactions, can also be securely handled through the Pypestream platform, allowing customers to pay on the go.
Donna Peeples, Chief Customer Officer, Pypestream, said:
We couldn’t be more excited to partner with ITL to work with insurance companies around the world to enhance their customer experience using our secure, real time messaging platform. Pypestream’s development of a custom-built chatbot for LYNX Services and others in the insurance space is the just the beginning of the trend we’re seeing industry wide to adopt mobile messaging in a bigger way.