Zendesk deepens S’pore presence, expands Chat Development Center

As the Chat Development Centre expands, Zendesk aims to focus on hiring for its Chat Research and Development (R&D) team over the next few years

Zendesk expands Chat Development Centre in Singapore

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A tech savvy humanBOT, Sharmistha is a professional writer

Customer service software company, Zendesk has announced the expansion of its Chat Development Center, growing the office in Singapore, which is also the company’s Asia Pacific Commercial Headquarters. The center will accommodate more than 120 staff with support from the Singapore Economic Development Board (EDB).

“Singapore is a key international market for us and our commercial headquarters in the APAC region. It’s home to a highly skilled workforce that understands technology and embraces innovation,” said Mikkel Svane, Founder and CEO, Zendesk.

“EDB’s support to expand Zendesk’s Chat Development Centre in Singapore represents our collective commitment to nurturing skills in this country and our continued investment in our business locally,” he added.

As the Chat Development Centre expands, Zendesk aims to focus on hiring for its Chat Research and Development (R&D) team over the next few years, with roles distributed across the entire product development activity chain. The company also plans to continue to tap into deep engineering talent in Singapore, exploring opportunities to partner with local universities and research institutes to complement its efforts in product innovation and commercialization.

“We are pleased that Zendesk is expanding and deepening its presence in Singapore. By leveraging Singapore’s growing talent eco-system for Digital, Zendesk is able to push the boundaries of big data analytics to carry out end-to-end development of its Customer Relationship Management (CRM) software for a global clientele,” said Kiren Kumar, Assistant Managing Director, EDB.

Zendesk’s expansion in Singapore marks its fifth leap in the APAC region, that includes its Development Centre based in Melbourne, a Customer Experience Hub in Manila, and sales offices in Tokyo and Bengaluru.

Zendesk’s Neighbor Foundation Programme

Apart from expanding its business activities in Singapore, Zendesk is also stepping up its Corporate Social Responsibility (CSR) efforts, with the launch of its Neighbor Foundation in the region.

Modeled after its CSR program at its San Francisco headquarters, the Singapore community volunteer hour commitments will focus on charities that promote workforce development and technical literacy, and improve education and professional development for underserved youth.

The company currently boasts Lazada, FoodPanda, British Council Singapore and Singapore Telecommunications (Singtel) as notable customers in Singapore.

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