With digital and disruptive forces impacting enterprises at unprecedented speeds, the company believes that several imperatives are facing CIOs in India. These include the need for increased effectiveness in IT service delivery and pervasive cost reduction; superior service integration and experience; improved effectiveness of business procLaunches Chennai office for business automationesses and future proofing the IT landscape to win in markets.
The new Chennai iMSC offers a collaborative approach that brings together Capgemini’s Application Development & Management (ADM) platform, consulting frameworks and methodologies and digital Centres of Excellence (CoEs). In addition, the company revealed that an integrated partner ecosystem will drive process innovation and business transformation while delivering required delivery levels for Managed Services.
“We have been working closely in the domestic market with customers across industries in retail, manufacturing, automotive, and large conglomerates, among others. The newly launched iMSC is strategic to our India growth plans in digital,” said Kishor Chitale, Head of Local Business Services, India & Middle East, Capgemini.
“The center brings together a wide range of Capgemini global services under a single umbrella to enhance the customer experience while helping them realize their digital transformation goals,” Chitale added.
Furthermore, Capgemini explains that an end-to-end model brings in automation levers including sector-insight rich Automation Bots to identify and terminate revenue leakage for clients and reduce the overall ADM workload. Also, superior industrialization and flexibility in staffing, pricing and delivery models will reduce the cost of ownership of the customer’s application portfolio. The center hosts real-time analytics and dashboards that promise to redefine customer experience.
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