Customer service software company, Zendesk, has partnered with cloud communications company, Knowlarity, to expand its services in India. According to the partnership Knowlarity will help Zendesk in integrating a call solution in its software which the company feels is an essential feature for the customer engagement software suite in India.
According to Knowlarity, By entering into an agreement with Zendesk, the two companies’ individual offerings will emerge as a single, comprehensive communication component. Zendesk has had previous integrations with voice/telephony software companies in America and Europe, and products such as Advanced Voice have helped many companies resolve numerous consumer interaction issues and achieve impeccable customer engagement standards.
“We are delighted to partner with Knowlarity to expand our portfolio of services for customers in India. Knowlarity is an extremely successful brand today and this association will provide the perfect complement to Zendesk in India for offering end-to-end customer experience management solutions,” said KT Prasad, Country Sales Director India, Zendesk.
“The Indian market specifically and emerging markets in India and the APAC region generally need to be provided with the value of a sophisticated customer engagement and communication software that ensures none of the calls go missing while providing users with a prompt response,’ said Ambarish Gupta, CEO & Founder, Knowlarity Communications.
“Zendesk’s software fit perfectly with our expertise in deep technology and will enable us to create the most comprehensive communication tool that will help a business reach its optimal operational efficiency with much ease.”