Flock will flag fake news shared through the messaging app
Team messaging and collaboration platform Flock has launched Fake News Detector (FND), a feature that will flag false and misleading information from being shared...
Slack rolling out Threads over the next few days
Enterprise communication platform, Slack, is finally rolling out threaded messaging. While Slack was launched to ease out the messaging pains of teams, it brought...
Disruptive digital trends retailers must address in 2017
Software AG Singapore, a provider of digital business platform, has released its top predictions for the retail industry in 2017. It believes that this...
Indian millennial prefers to use chat or mobile apps over phone as a communication channel: Sandie Overtveld & KT Prasad, Zendesk
Sandie Overtveld, VP, Sales, APAC, Zendesk and KT Prasad, Country Sales Director, Zendesk India, in an interview with Techseen discuss how it is important...
It’s Twilio’s World – or Is it?
Twilio is one of today’s “it” companies. In addition to its approximately 30,000 customer accounts and a successful entry into public markets earlier this...
AI startup Niki brings chatbot to TicketGoose bus booking app
Niki.ai, a start-up focused on Artificial Intelligence has partnered with online bus ticketing company TicketGoose to provide a simplified and convenient bus ticket booking...
Panasonic Digital Concierge: A smart-mirror with IBM Watson
Multinational electronics corporation, Panasonic has joined hands with IBM to announce a digital concierge service that will enhance consumer experiences and expectations while traveling.
How...
Using a CRM tool as a standalone platform will not deliver great CX: Anil Chawla, Verint
Verint India’s Managing Director, Anil Chawla, talks to Techseen about the concept of customer experience (CX). He explains how CX is changing and it...