Gartner predicts that “by 2020, 90 percent of organizations will adopt hybrid infrastructure management capabilities.” With the new program, clients get a software solution fully architected for this next generation of cloud.
“It’s difficult for organizations to blaze their own digital transformation trail when software vendors force their clients into proprietary cloud platforms – effectively taking any cloud choice out of their hands,” said Frank Guerrera, Chief Technical Systems Officer, Pegasystems.
“Pega believes clients need maximum flexibility to adapt as markets continue to shift at an extraordinary pace. The Pega Cloud Choice Guarantee program frees companies from vendor lock-in so they can do what’s right for their business – and not just what’s convenient for the software vendor,” Guerrera added.
For clients running Pega on supported third-party cloud platforms, the company goes beyond ‘permission to play’ to provide ongoing support for its products on a growing number of cloud providers – including Amazon Web Services (AWS), Microsoft Azure, and Pivotal Cloud Foundry.
Now through the Cloud Choice Guarantee program, clients can derive the following benefits:
- Full Global Customer Service support 24/7 for clients
- No penalty for migration to or from any supported cloud environment
- Reference architectures, related configuration, and support documentation for deploying and managing Pega technology
- Available runtime components
- Continuous certification of Pega solutions – including Pega Platform and all Pega applications – on currently supported cloud environments
- Commitment to continue evaluating additional popular cloud platforms
Users will receive new incentives such as no-cost platform upgrades and tuning for future versions of Pega Platform and customer engagement applications. The customers will be able to receive these flexible upgrades on the schedule they select. In addition, all Pega Cloud subscription customers can take advantage of recent enhancements to the technology and operations, including expanded AI diagnostic capabilities via the company’s Predictive Diagnostic Cloud; a new self-service portal; a new Network Operation Center (NOC) in Krakow, Poland; and new geographic support in Germany, Japan, Canada, Brazil and the UK.