The report is based on ThoughtWorks’ observations, conversations and frontline experiences of solving its clients’ toughest business challenges.
The key themes for the latest edition of the report as listed by the company are as follows:
Conversational UI and natural language processing
Conversational UI now covers a spectrum of designs such as intelligent chatbots that understand intent through natural language processing. Currently, 32% of executives say voice recognition is the most-widely used AI technology in their business. However, ThoughtWorks regards Multimodal Interaction as the future of conversational UI, with an integrated range of interactions such as gesture, facial expression, and touch.
“Today, tech leaders are exploring how conversational UI and natural language processing will impact business strategy. At ThoughtWorks, we see the future bringing a wider range of interactions that will integrate gestures, facial expressions, and touch, blurring the line between physical and digital experiences,” said Rebecca Parsons, Chief Technology Officer, ThoughtWorks.She added that utilizing machine-powered processes for simple tasks can allow the technologists to focus on new scenarios, complex interactions, and consequences.
Intelligence as a ServiceThe company notes that a family of platforms burst onto the scene recently, encompassing a wide variety of surprisingly powerful utilities from voice processing, natural language understanding, image recognition, and deep learning. Organizations are already investigating what new horizons they may expose by combining commodity cognition with intelligence about their own businesses.
“Evolving interactions mean organizations have new ways to interact with their customers and add new value through ‘intelligence as a service’; the key is to understand what’s commodity and what is truly differentiating for your business,” said Mike Mason, Technical Advisor, ThoughtWorks.“In order to capitalize on these changes, IT organizations need to differentiate by clearing the obstacles from their path and empowering developers to do exactly what they want to do: game-changing software delivery,” Mason added.