“This new capability eliminates heavy lifting and allows brands to easily automate and customize outbound messaging by bringing together in-app data and smart segmentation. By being proactive and helping customers in real-time, companies improve customer and agent satisfaction. This is the inescapable future of customer service!”
provider, has launched Campaigns for Proactive Customer Support, a new customer support tool that aims to give companies the capability to harness the power of data to enable them to deliver automated and proactive customer service. “We live in a ‘real-time,’ ‘always on-demand’ era, where products and services are delivered as apps and live on the cloud. Campaigns take customers from first-time users to brand loyalists in the smallest window of time possible,” said Abinash Tripathy, CEO and Co-founder of Helpshift.
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