IBM makes data scientists obsolete for marketers
Big Blue has made its Watson Marketing Insights available on the cloud. According to the company, Watson Marketing Insights has cognitive capabilities that can study the behavior of customers and reason how they might impact the success of the business. Gaining these insights will help marketers launch targeted campaigns which have been designed to grow customer advocates and help in long-term business success.
“While every customer journey is different, each involves multiple touch points before the purchase is made. It’s up to the brands to make every one of these journeys is seamless and end with a satisfied customer,” said Maria Winans, Chief Marketing Officer, IBM Watson Customer Engagement.
“With these new cognitive capabilities, marketers can now get the audience insights needed to strengthen customer engagement and deliver campaigns that resonate with every single customer.”
How will it help?
IBM states that using the insights tool, marketers will be able to predict customer’s potential response response to a new campaign, based on their previous behavior. For example, the cognitive capabilities may show that customers who regularly abandon their shopping cart are more likely to defect from a brand than those who frequently return products.What does it do?
IBM Watson Marketing claims to feature cognitive capabilities that can uncover predictors in customers by examining their interactions with the company, whether it’s in the store or on email, digital and social media. By continuously updating this data, the offering shall reveal new audience profiles and customer segments as the relative importance of their behavior predictions change.