Vlocity partners Infosys to accelerate customer-centric services

Vlocity, the industry cloud company, today announced its partnership with Infosys, a global player in consulting, technology, outsourcing and next-generation services, to bring industry-specific cloud capabilities to companies worldwide, empowering them to deliver omni-channel customer experiences. As part of this partnership, Infosys will become a Strategic Services Partner for Vlocity Communications and Vlocity Insurance, Vlocity industry cloud apps built on Salesforce Customer Success Platform to enable companies to achieve faster business agility and time-to-value from the cloud. “To meet the expectations of today’s empowered and connected customer, companies must deliver a consistent, unified experience across every channel. Infosys brings global scale and domain expertise in deploying Vlocity industry cloud apps for the telecommunications and insurance industries,” said Rip Gerber, Chief Marketing and Alliances Officer, Vlocity.

“We are delighted to partner with Infosys, whose systems integration experience will help companies transform their customer engagement, and drive faster deployment of the cloud and Vlocity apps for their global enterprise clients.”

According to the cloud company, its industry cloud apps are designed to offer mobile software solutions that embed deep industry-specific functionality using the Salesforce Customer Success Platform. Hence they can take advantage of the omni-channel capabilities of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and Analytics Cloud. As a part of the alliance, Infosys claims that its clients can take full advantage of Vlocity’s cloud and mobile software in order to carry out industry-specific functionality and processes for the telecommunications, insurance, health insurance and public sector industries. “Vlocity will help our customers deliver digital business transformation, staying one step ahead of the customer engagement curve,” said Ravi Kumar, President and Chief Delivery Officer, Infosys. Infosys and Vlocity will deepen cloud-based technology offerings to drive efficiency, agility, and growth. Customer-centric organizations will benefit from the partnership as they transform their customer engagement, sales and service.