Western Union turns to Box for cloud transformation

Western Union that provides an online money transfer and payment services for consumer and businesses has taken Box’s content management platform onboard to centralize content and drive new ways to work in the cloud. Western Union is aiming to shift towards digitizing business processes and enhance its IT innovations in order to create customized content experiences. Box introduced Financial Services, in February 2015 to deliver its horizontal technology in industry-specific ways, solving the challenges of verticals through tailored solutions, compliance support, consulting and enablement, as well as partnerships with leading ISVs and system integrators with a focus on financial services. Adam Ross, Managing Director, Financial Services Box said:

Because of the highly mobile workforce and the strict compliance standards it’s held to, the financial services industry has to continually innovate in order to maintain a high level of agility and productivity. Companies like Western Union are recognizing that mature content management platforms not only help streamline business processes but also provide an opportunity for better visibility around their content.

Box and IBM too formed an alliance last year with an aim to deliver modern enterprise content management and collaboration solutions and as Western Union is looking forward to simplify its business processes, its IT organization has purchased Box through the Box-IBM partnership.

What will it do?

• Improve how employees collaborate in the cloud with internal coworkers and external business contacts
• Automate and simplify management of retention policies with Box Governance
• Empower employees to work from anywhere on any device by providing access to business critical resources
• Provide IT with added security control and administrative capabilities necessary to govern and protect sensitive information at scale.

Mike Bartholomy, Senior Manager, Information Security of Western Union said, “It is extremely important that our employees are able to access critical business materials from any device. User enablement is a top priority for us. Box met these needs and in only two months, we have seen a dramatic increase in usage from our employees across the world. By leveraging Box, we are able to create a central workspace to help streamline business processes.