PwC, Vlocity to provide enhanced customer experience

Audit and assurance firm, PricewaterhouseCoopers (PwC), has inked an exclusive deal with San-Francisco based cloud software provider, Vlocity, to provide an omni-channel customer experience, personalized for industry requirements. The deal will enable clients leverage cloud-based technologies to enhance their customer experience in domains like insurance, communications and the public sector. Integration with Vlocity’s industry cloud apps, PwC believes it will help companies create an apt interface for their customers with its market and business insights. Preet Takkar, PwC Principal, says:

“Our prime goal is helping businesses stay one step ahead when it comes to anticipating and meeting customer needs. PwC’s collaboration with Vlocity allows us to offer additional industry-relevant solutions centered around a truly seamless customer engagement something very valuable to our clients. The collaboration will bring Vlocity apps built on the Salesforce platform to PwC clients, enabling us to focus more on business value and accelerating innovation.”

PwC and Vlocity will team to help clients:

• Enable business transformation from strategy through execution, utilizing cloud-based technology with industry specificity.
• Develop engaging customer and user experiences to drive efficiency, agility, growth, loyalty and evangelism.
• Address industry-specific business issues with high-performing, integrated solutions enabling back-office transactions and high-value interactions on multiple devices and channels.

With Vlocity’s Guided Interaction Platform, users can focus on the customer, rather than the software, enabled by a suite of task-based components to enhance the company’s Customer Relationship Management (CRM) systems. It includes Vlocity OmniScript, Vlocity Industry Console, Vlocity DataRaptor, Vlocity Process Engines, Vlocity Mobile & Vlocity Wear, and Vlocity Analytics. From Data Migration to Back-Office Integration, Omni-Channel Sales and Service to Mobile and Analytics, Vlocity in partnership with PwC aims at providing customer value and solutions.

Rip Gerber, Chief Marketing and Alliances Officer, Vlocity, says, “Both Vlocity and PwC understand that today’s forward-looking organizations need to provide unified customer experiences across any channel or industry. We are pleased to work with PwC, an innovative collaborator on the Salesforce roster, to help clients lower cost of ownership for cloud deployments while boosting customer retention, business agility and profitability.”

While Salesforce is partnering closely with Vlocity to build industry-specific cloud applications in target markets for customer-centric engagements, the Vlocity Industry Partner (VIP) program will allow consulting, cloud technology and salesforce.com implementation leaders to deliver Industry cloud apps that could potentially ‘transform businesses’ and aid solve customer concerns.